Return Policy

US MED Direct, LLC.

It is the policy of US MED Direct, LLC to ensure that the highest quality of medical equipment and services are provided to all our customers. Customers who are not 100% satisfied with the product received will have the option to return or exchange the item for a refund minus the shipping cost. Note: Item must be in it's original packaging (no broken seals, opened) in order to obtain a refund.

For questions about returns and/or refunds contact our Sales Team at 1-866-938-4485.

To ensure the unwanted product is returned or exchanged correctly, the following return/exchange process is required:

1. Customers must contact our Sales Team at 1-866-938-4485 within thirty (30) calendar days from the date printed on the shipment’s packing slip.
2. The Sales Team will examine the reason(s) for the return, product warranty details, and will determine if a refund/exchange is in order.
a. If the refund/exchange is approved, the patient will receive additional return instructions, inclusive of a pre-paid return label.
3. Products must be unused, unopened and in their original packaging.
4. Partial returns will not be accepted.
5. Defective or discontinued products will be replaced or repaired, based on manufacturer's warranty.

A full refund to the customer will be issued minus the shipping cost if applicable and if US MED Direct's return/exchange protocols are followed accordingly. The refund will be issued directly to the customer only under circumstances in which the customer paid for the equipment out of pocket.

Customers void their right to a refund/exchange if the return/exchange protocols are not honored in their entirety.


Every product sold or rented by US MED Direct carries a 1-year manufacturer’s warranty. US MED Direct will facilitate repairs or replacements with the product manufacturer for covered equipment that is under warranty. In addition, an owner’s manual with warranty information will be provided to customers for all durable medical equipment where this manual is available.

US MED Direct reserves the right to honor and/or make changes to this policy at its discretion.

Revision date: 02/20/2018